Resort Center Manager

Responsibilities:

• Oversee daily operations of the resort's central functions, including front desk, concierge, and guest services.
• Ensure high standards of quality, customer service, and efficiency.
• Lead and manage a team of associates, providing guidance, coaching, and development opportunities.
• Foster a positive and inclusive work environment that promotes employee engagement and retention.
• Ensure exceptional guest experiences through effective issue resolution and proactive service.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Manage budgets and optimize revenue streams, including rooms, food and beverage, and other resort services.
• Analyze financial reports and make data-driven decisions to drive business growth.
• Collaborate with the sales team to develop and execute sales strategies and promotions.
• Participate in local marketing initiatives and events to promote the resort.
• Oversee maintenance and upkeep of resort facilities, ensuring high standards of quality and safety.
• Coordinate with vendors and contractors to ensure timely and cost-effective maintenance and repairs.
• Ensure a safe and secure environment for guests and associates.
• Develop and implement emergency response plans and procedures.

Requirements:

• HND or bachelor’s degree in hospitality management and professional membership of a global organisation such as the Institute of Hospitality (MIH or FIH grades)
• 3-5 years of experience in luxury resort management or world-class hotel establishment
• Strong leadership and team management skills
• Hands-on operations in F&B service; expertise in budgeting, revenue management, and guest satisfaction
• Excellent communication and problem-solving abilities.

Location: Mainland, Lagos (Onsite)

Remuneration: NGN 2 Million - 3 Million Monthly Gross