Reservation Manager
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Job summary
The Reservation Manager is responsible for overseeing all reservation activities, ensuring accurate booking management, maximizing occupancy and revenue, and delivering excellent guest service. The role involves supervising reservation processes, responding to customer inquiries, and coordinating with relevant departments to ensure smooth guest exp
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Manage and oversee all room/table/event reservations efficiently.
- Respond promptly to customer inquiries via phone, email, and online platforms.
- Monitor booking schedules and ensure accuracy of reservation records.
- Coordinate with front office, housekeeping, and operations teams for seamless service delivery.
- Handle booking modifications, cancellations, and special guest requests professionally.
- Maximize occupancy and revenue through effective reservation management strategies.
- Maintain updated customer databases and reservation reports.
- Resolve guest complaints and reservation-related issues promptly.
- Train and supervise reservation staff when necessary.
- Ensure compliance with company policies and hospitality service standards.
Requirements:
- A minimum of 3 years experience
- A minimum of a BSc
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