Regional Manager

Responsibilities:

• Oversee daily operations across designated branches to ensure consistency in service delivery and brand standards.
  
• Implement, operationalise and monitor SOPs for production, hygiene, display, customer service and store presentation.
  
• Ensure compliance with food, safety, health and regulatory requirements in Lagos and FCT.
  
• Drive operational efficiency and reduce waste to the organisation’s acceptable minimum.
  
• Ensure accurate cash management and reconciliation processes.
  
• Drive revenue growth and achieve regional sales targets.
  
• Monitor inventory levels across branches, reducing stock discrepancies, stock outs and essential product shrinkage. 
  
• Forecast demand for seasonal and high demand periods by liaising with central production, suppliers and other stakeholders.
  
• Lead, supervise and mentor store leads, ensuring continued and increased staff productivity and performance.
  
• Ensure consistent customer service experience by monitoring customer feedback across all locations. 
  
• Other responsibilities as assigned by management.

Requirements:

• Bachelor’s degree in Business Administration, Customer service, Hospitality Management or any other related course.
  
• Minimum of 5 years professional experience in hospitality or Food and Beverage management. 
• Strong customer service and attention to detail.
  
• Strong written and verbal communication.
  
• High emotional intelligence and conflict-resolution ability.
  
• Strong organisational and multitasking skills.
  
• Ability to remain calm and solution-focused under pressure.
  
• Ability to work under pressure in a fast paced retail environment.

Working Knowledge Requirements:

• Knowledge of customer service operations within hospitality or service-driven environments.
  
• Strong documentation and reporting discipline for tracking  customer interactions and outcomes.
  
• Commercial and analytical mindset
  
• Strong negotiation and vendor management skills.
  
• Proven experience with ERP systems to monitor and track relevant business KPIs.

Renumeration: NGN 500,000 - 600,000 monthly

Location: Lekki Phase 1, Lagos

Work Mode: Full Time