Recurrent Business Manager

Recurring Revenue Growth & Strategy:

• Own and manage Monthly Recurring Revenue (MRR) and Annual Recurring Revenue (ARR) targets.
• Develop and execute strategies to increase renewals, upsells, and cross-sells.
• Identify new recurring revenue opportunities within existing client accounts.
• Drive long-term contract renewals and value-based pricing strategies.

Customer Lifecycle & Retention Management:

• Oversee the onboarding of new recurring service clients.
• Build strong client relationships to enhance retention and satisfaction.
• Proactively manage renewal pipelines and prevent churn.
• Ensure customer feedback is captured and acted upon.

Financial & Commercial Oversight:

• Collaborate with Finance to ensure accurate recurring billing and revenue tracking.
• Monitor payment cycles and support collections efforts where required.
• Analyze profitability per client and recommend pricing or cost adjustments.
• Prepare revenue forecasts and pipeline reports.

Service Delivery Coordination:

• Work closely with Technical/Engineering teams to ensure service uptime and SLA compliance.
• Monitor service performance and resolve escalations swiftly.
• Ensure contracts and service scope are clearly documented and adhered to.

Reporting & Performance Analytics:

• Track key metrics such as:
• Renewal rate
• Churn rate
• MRR growth
• Customer Lifetime Value (CLV)
• SLA performance
• Provide weekly and monthly performance reports to Management.
• Use data insights to guide business decisions and strategic improvements.

Process & Operational Improvement:

• Develop efficient processes for renewals, onboarding, and client management.
• Standardize documentation and contract management procedures.
• Continuously improve customer experience across recurring services.

Requirements:

• Bachelor’s degree in Business Administration, IT, Finance, or related field.
• 4–8 years of experience in recurring revenue management, SaaS, managed services, or IT business operations.
• Strong understanding of subscription-based business models.
• Experience managing commercial accounts and contract renewals.
• Strong commercial and financial acumen.
• Excellent stakeholder and client relationship management skills.
• Analytical mindset with strong reporting capability.
• Knowledge of CRM systems and revenue tracking tools.
• Negotiation and contract management skills.
• Leadership and cross-functional coordination ability.

Benefits:

• Competitive base salary
• Commission and performance bonuses.
• Friendly, pleasant, and creative working environment
• Pension
• Leave allowance
• Healthcare coverage, including family
• Professional Development Opportunities and others

Work Mode: Hybrid

Location: Lagos, Nigeria