Receptionist

Responsibilities:

• Greet guests and provide a warm welcome.
• Checking guests in and out, verifying information, and assigning rooms.
• Answering phone calls, responding to emails, and handling inquiries.
• Providing information about the hotel, local area, and amenities.
• Handling guest requests and resolving any issues that may arise.
• Managing reservations and maintaining accurate records.
• Processing payments and handling cash transactions.
• Maintaining a clean and organized front desk area.
• Assisting guests with luggage and providing directions.
• Coordinating with other hotel departments to ensure guest satisfaction.
• Maintaining a positive and professional look

Requirements:

• Previous experience in customer service, particularly in a hotel or front desk setting, is highly desirable. 
• Communication: Excellent verbal and written communication skills are crucial for interacting with guests, handling inquiries, and relaying information. 
• Customer Service: A friendly and helpful demeanor, along with the ability to resolve guest issues and provide a positive experience, is essential. 
• Organizational Skills: The ability to manage multiple tasks, prioritize effectively, and maintain accurate records is critical. 
• Technical Skills: Proficiency with computers, including hotel management software, booking systems, and the Microsoft Office Suite, is necessary. 
• Problem-Solving: Receptionists need to be able to handle guest complaints, resolve issues, and make decisions under pressure. 
• Adaptability: The ability to adjust to changing situations, handle emergencies, and work effectively in a fast-paced environment is important.