Receptionist

Responsibilities:

• Welcome and attend to guests, visitors, and clients professionally.
• Handle calls, messages, enquiries, and correspondence.
• Manage check-ins, check-outs, reservations, and appointments where applicable.
• Provide accurate information about the company’s services and facilities.
• Maintain proper records and update guest information.
• Coordinate with other departments to address guest requests and concerns.
• Monitor the reception area and ensure it remains neat and welcoming.
• Handle payments and basic administrative duties when required.
• Report guest complaints or operational issues to the appropriate supervisor.
• Perform other duties assigned by Management.

Requirements:

• Minimum of SSCE/OND or equivalent qualification.
• Previous experience in a receptionist, customer service, hospitality, or related role is an advantage.
• Good communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to remain calm and courteous when dealing with guests.
• Basic computer skills and familiarity with Microsoft Office.
• Good organizational and multitasking abilities.
• Must be punctual, responsible, and customer-focused.