Receptionist

• Welcoming guests in a friendly and professional manner.
• Checking guests in and out of the hotel.
• Making and confirming reservations by phone, online, or in person.
• Answering telephone calls and responding to guest questions.
• Providing hotel information, such as room locations, breakfast times, Wi-Fi information, and hotel facilities.
• Processing payments using cash, credit/debit cards, and the hotel's payment system.
• Assigning rooms and issuing room keys or key cards.
• Handling guest complaints and concerns professionally and referring serious problems to a manager.
• Communicating with housekeeping about rooms that are ready, need cleaning, or require special attention.
• Coordinating with maintenance when guests report problems such as broken air conditioning, plumbing, or appliances.
• Keeping guest information and records accurate and confidential.
• Responding to guest requests, such as extra towels, wake-up calls, transportation information, or directions.
• Maintaining the front desk area so it remains organized and professional.
• Completing shift reports and communicating important information to the receptionist taking over the next shift.

Requirements:

• Good communication
• Customer service
• Basic computer skills
• Organizational skills
• Patience,
• Problem-solving skills
• Professionalism
• Ability to remain calm when dealing with difficult guests.