Receptionist / Membership & Concierge Coordinator

Industry: Hospitality
Department: Membership & Guest Experience
Reports To: Membership & Guest Experience Manager
Location: Maitama, Abuja
Employment Type: Full-Time
Salary: ₦200,000 Net Monthly
Experience: 3–5 Years
About The Role
We are seeking a polished, customer-focused, and highly organized Receptionist / Membership & Concierge Coordinator to serve as the first point of contact for members, guests, and visitors. The ideal candidate will deliver an exceptional front-of-house experience while ensuring seamless coordination of memberships, reservations, concierge services, and administrative support.
This role requires exceptional interpersonal skills, professionalism, discretion, and a passion for delivering outstanding customer service within a premium hospitality environment.
Key Responsibilities

• Welcome members, guests, and visitors warmly while ensuring a professional and memorable first impression.
• Manage all front desk operations, including visitor registration, telephone inquiries, and general reception duties.
• Coordinate bookings and reservations for facilities, wellness services, dining, meetings, events, and member activities.
• Handle membership inquiries, schedule club tours, support onboarding processes, and provide accurate information on membership offerings.
• Maintain accurate member profiles, preferences, attendance records, and communication history within the CRM system.
• Coordinate concierge requests, including reservations, guest passes, special arrangements, transportation, and personalized member services.
• Monitor guest access and ensure compliance with membership policies and security procedures.
• Respond promptly and professionally to member concerns, resolving issues efficiently while escalating complex matters where necessary.
• Liaise with internal departments to ensure seamless delivery of member services and operational excellence.
• Maintain the reception and front-of-house areas to the highest standards of cleanliness, presentation, and organization.
• Process incoming correspondence, maintain filing systems, and perform general administrative support duties.
• Prepare daily reports relating to member activities, bookings, visitor logs, and reception operations.
• Ensure confidentiality of all member information and organizational data.
• Support the planning and execution of member engagement activities and special events as required.
• Perform any other duties assigned by management.
  

Qualifications & Requirements

• Bachelor's Degree or HND in Hospitality Management, Business Administration, Mass Communication, Customer Service Management, or a related discipline.
• Minimum of 3–5 years' experience in reception, concierge, guest relations, customer service, or front office operations within hospitality, luxury lifestyle, aviation, healthcare, or premium service environments.
• Excellent verbal and written communication skills.
• Professional appearance with exceptional interpersonal and customer engagement skills.
• Strong organizational and multitasking abilities with excellent attention to detail.
• High level of discretion, integrity, and professionalism when dealing with confidential information.
• Proficiency in Microsoft Office Suite and CRM or booking management systems.
• Ability to remain calm, composed, and solution-oriented under pressure.
• Strong telephone etiquette and relationship management skills.
• Ability to work flexible hours, including weekends or public holidays where operationally required.
• Must reside in Abuja or be willing to relocate.
  

Key Competencies

• Customer Service Excellence
• Relationship Management
• Communication & Interpersonal Skills
• Concierge & Guest Experience
• Time Management
• Problem Solving
• Emotional Intelligence
• Organizational Skills
• Attention to Detail
• Teamwork & Collaboration
• Professionalism & Confidentiality
• Adaptability
  

Key Performance Indicators (KPIs)

• High member and guest satisfaction ratings.
• Timely and accurate booking and reservation management.
• Prompt resolution of member and guest inquiries.
• Accuracy of membership records and CRM updates.
• Excellent front desk presentation and operational efficiency.
• Positive feedback on customer experience and service delivery.
• Compliance with organizational service standards and policies.
  

How To Apply
Interested and qualified candidates should send their CV to hiring@mysigma.io using "Receptionist / Membership & Concierge Coordinator – Abuja" as the subject of the email.
Only shortlisted candidates will be contacted.
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