Receptionist

Fidemaint Recruitment Solution

Customer Service & Support

Lagos Full Time

Hospitality & Hotel NGN 75,000 - 150,000

Easy Apply

Skills Required

Excellent communication and interpersonal skills strong customer service skills proficiency in using hotel booking/reservation software ability to multitask and stay organized good telephone etiquette problem-solving skills ability to handle guest complaints professionally basic computer skills (MS Office) attention to detail ability to work under pressure.

Job Summary

A professional and customer-focused Receptionist responsible for handling front desk operations, assisting guests, managing reservations, and ensuring smooth day-to-day hotel reception activities.

Minimum Qualification : HND
Experience Level : Mid level
Experience Length : 3 years
Working Hours : Full Time

Job Description/Requirements

Responsibilities:

Manage front desk operations, welcome guests, and assist with check-in and check-out procedures.
Handling phone calls, managing reservations, responding to inquiries, and providing accurate information about hotel services.
Maintain guest records, process payments, and ensure a clean and organized reception area.
Coordinate with housekeeping and other departments to meet guest needs and resolve issues promptly.

Requirements:

Minimum HND
3 years of previous work experience in similar role
Must be friendly, professional, and able to work efficiently in a fast-paced environment while delivering exceptional customer service and maintaining the hotel’s standard of hospitality.

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