Receptionist
Easy apply
Job summary
A professional and customer-focused Receptionist responsible for handling front desk operations, assisting guests, managing reservations, and ensuring smooth day-to-day hotel reception activities.
Min Qualification:
HND
Experience Level:
Mid level
Experience Length:
3 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Manage front desk operations, welcome guests, and assist with check-in and check-out procedures.
- Handling phone calls, managing reservations, responding to inquiries, and providing accurate information about hotel services.
- Maintain guest records, process payments, and ensure a clean and organized reception area.
- Coordinate with housekeeping and other departments to meet guest needs and resolve issues promptly.
Requirements:
- Minimum HND
- 3 years of previous work experience in similar role
- Must be friendly, professional, and able to work efficiently in a fast-paced environment while delivering exceptional customer service and maintaining the hotel’s standard of hospitality.
Excellent communication and interpersonal skills
strong customer service skills
proficiency in using hotel booking/reservation software
ability to multitask and stay organized
good telephone etiquette
problem-solving skills
ability to handle guest complaints professionally
basic computer skills (MS Office)
attention to detail
ability to work under pressure.
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