Receptionist
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Job summary
The Receptionist is the first face our guests see. Your main job is to welcome guests, handle their bookings, and make sure their stay starts and ends smoothly. You will keep the front desk organized and answer any questions guests have during your 24-hour shifts.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - Rotating Schedule
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Check guests in and out of their rooms quickly and politely.
- Answer phone calls, reply to emails, and handle room reservations at all hours.
- Receive payments and give accurate change and receipts.
- Answer guest questions about the hotel, local area, and available services.
- Keep the reception area clean and tidy at all times.
- Pass on guest complaints or special requests to the right department.
- Hand over a clear report to the next receptionist at the end of your shift.
Requirements:
- Friendly, welcoming, and helpful attitude.
- Clear spoken and written communication skills.
- Basic computer skills to manage bookings and emails.
- Physical and mental stamina to manage 24-hour shifts effectively.
- Honest, organized, and good at managing time.
- Previous experience working in a hotel or customer service role is a plus
Location: Abule Egba, Lagos.
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