Quality Control Officer
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Job summary
Cobranet is seeking a proactive and detail-oriented quality control officer to oversee operational efficiency across core departments. The role focuses on monitoring ticketing systems, email communications, service delivery timelines, and internal processes to ensure compliance with company standards and SLAs. The ideal candidate will identify dela
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
4 years
Working Hours:
Full Time - Full Time
Job descriptions & requirements
Responsibilities:
- Monitor customers' tickets across all departments.
- Identify delays in responses, resolution, and site visit scheduling.
- Track repeated rescheduling and lack of updates from engineers
- Monitor departmental emails and response times.
- Handle and follow up on escalations.
- Attend meetings and record minutes.
- Prepare and submit daily reports on ticket status and delays.
Requirements:
- A minimum of 4 years of experience in operations, QC, or ISP environment
- Familiar with ticketing systems and service workflows
- Strong attention to detail and reporting skills
- Good communication and follow-up ability
KPIs:
- Ticket response and resolution time
- SLA compliance
- Reduction in delays and repeated escalations
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