Psychiatric Clinic Manager

Responsibilities:

Clinic Operations:

• Oversee daily outpatient clinic operations and patient flow
• Coordinate clinician schedules and clinic activities
• Ensure efficient appointment management and follow-up processes

Staff Coordination:

• Supervise clinical staff and support teams
• Coordinate attendance, duty rosters, and leave schedules
• Liaise with HR on staffing needs and performance issues

Patient Experience:

• Maintain a respectful, confidential, and patient-centred environment
• Address patient feedback and service concerns professionally
• Uphold ethical standards and confidentiality

Compliance & Administration:

• Support HEFAMAA and regulatory compliance requirements
• Maintain clinic documentation, SOPs, and operational records
• Support inspections and audits 

Administrative & Financial Support:

• Oversee clinic supplies and basic inventory
• Coordinate with finance on billing support and reports
• Track operational issues and flag inefficiencies

Requirements:

• Bachelor’s degree in Health Administration, Business Administration, Management, or a related field
  
• 5 years of experience in clinic operations, healthcare administration, or a similar operational role
• Experience in mental-health or outpatient healthcare settings is an advantage
• Strong organisational and coordination skills
• Clear communication and people-management abilities
• High professionalism, discretion, and reliability
• Ability to manage multiple tasks in a fast-paced environment

Work Structure:

• Full-time role
• Office-based in Lagos, Nigeria
• Reports to executive leadership