Provider Success Executive
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Job summary
We are seeking an experienced and results-driven Provider Success Executive to manage the onboarding, training, performance, and relationships of UNWIND Service Providers.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
4 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Manage the onboarding and training of UNWIND Service Providers.
- Ensure providers understand and adhere to UNWIND standards and policies.
- Build strong relationships and maintain regular communication with service providers.
- Monitor provider performance and customer satisfaction.
- Resolve provider-related customer issues and implement preventive measures.
- Develop and improve processes to enhance provider success and operational efficiency.
- Collaborate with Operations, Marketing, Product, and Business Development teams.
- Support provider acquisition and business growth initiatives.
Requirements:
- A minimum of 3 years’ experience in Business Development, Partnerships, Operations, or a related field.
- Experience in a technology, digital services, consumer-facing, or fast-paced environment.
- Strong analytical, communication, negotiation, and relationship management skills.
- Ability to manage multiple stakeholders and projects effectively.
- Strong presentation and problem-solving skills.
- Adaptable, commercially driven, and results-oriented.
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