Job summary
We are looking for a Program Delivery & Learning Experience Manager to ensure technical and business programs are delivered consistently, practically and to a measurable standard.
Job descriptions & requirements
Responsibilities:
- Review and adapt curricula to align with learner and employer needs
- Develop program delivery plans, calendars, assessments and student milestones
- Support instructor selection, onboarding and readiness
- Coordinate classes, workshops, materials, equipment and assessments
- Observe teaching sessions and provide feedback and coaching to instructors
- Track student attendance, performance, progression and completion
- Establish consistent assessment and competency standards
- Monitor the overall learner experience and student feedback
- Maintain quality assurance records and documentation
- Prepare dashboards and reports on program and student performance
- Identify performance gaps and implement continuous improvements
- Collaborate with internal teams and external training partners
Requirements:
- A minimum of 5–7 years’ relevant experience in program delivery, academic operations, TVET, workforce development, learning and development, education quality assurance or a related field
- Experience translating existing curricula or training frameworks into structured delivery plans
- Experience monitoring instructor/facilitator performance and providing feedback or coaching
- Strong understanding of learner assessment, competency measurement and performance tracking
- Experience managing multiple courses, cohorts, instructors or delivery partners
- Strong analytical, communication, documentation and stakeholder-management skills
- Bachelor’s degree in Education, Curriculum & Instruction, Educational Management, a technical discipline, Social Sciences or a related field
- Experience in TVET, apprenticeships, skills training or employer-led learning is strongly preferred
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