Responsibilities:

Community Liaison & Relationship Management:

Identify and engage estates, residential communities, community associations, CDAs, landlords’ associations, facility managers, security committees, and community leaders.
Build strong relationships with community executives, chairmen, secretaries, CSOs, estate managers, and resident representatives.
Represent Community Shield professionally during meetings, presentations, demonstrations, and community sensitization activities.
Understand each community’s security challenges and position Community Shield as a practical solution.
Maintain regular communication with community stakeholders before, during, and after onboarding.

Community Onboarding Management:

Plan and coordinate onboarding exercises for new communities.
Ensure residents, security personnel, estate executives, and administrators understand how to use the Community Shield.
Work with internal teams to create smooth registration, verification, access control, and emergency alert onboarding processes.
Monitor onboarding progress and ensure adoption targets are met.
Resolve onboarding challenges and escalate technical issues where necessary.
Ensure proper documentation of all onboarded communities and users.

Field Officer Supervision:

Recruit, train, supervise, and manage Community Shield field officers.
Assign field officers to communities for awareness campaigns, demos, registration, and follow-up activities.
Set daily, weekly, and monthly targets for field officers.
Track field officer performance, attendance, reports, and sales conversion.
Ensure field officers communicate the product clearly and professionally.
Review field reports and provide management with updates on community engagement progress.

Sales & Adoption Support:

Support the sales of Community Shield to estates, communities, and associations.
Convert community meetings and field activations into paid subscriptions or pilot programs.
Follow up with interested communities until closure.
Work with the Business Development and Sales teams to meet revenue targets.
Prepare proposals, presentation notes, and community onboarding plans where required.

Reporting & Performance Monitoring:

Submit weekly reports on community visits, meetings held, onboarded communities, active prospects, challenges, and conversion rates.
Maintain a database of community contacts and engagement history.
Provide management with feedback from communities to improve the product and onboarding process.
Monitor resident adoption, usage, complaints, and satisfaction after onboarding.

Requirements: