Customer Experience Associate
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Job summary
This role sits at the intersection of product and customer experience. You will be the first point of contact for users while also working closely with the Product Manager to improve the product based on real user feedback.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
Customer Service
- Respond to user inquiries and complaints across all support channels
- Resolve issues promptly and keep users informed throughout the process
- Escalate technical bugs to the right internal team while managing the user's expectations
- Track all open complaints and ensure nothing gets abandoned
- Spot recurring issues and document them in a weekly feedback summary for the Product Manager
- Assist in organising user feedback from support interactions into structured product insights
Requirements:
- 1- 2 years of experience in customer service, product support, or a similar role
- Strong communication skills (written and verbal)
- High attention to detail and problem-solving ability
- Interest in product management, startups, or healthtech
- Ability to multitask and work in a fast-paced, early-stage environment
- Basic understanding of digital products (apps, web platforms, user journeys)
- Comfortable using tools like Google Workspace, CRM tools, or support platform
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