Pre-Sales Engineer

Responsibilities:

Technical Sales Support:

• Partner with the Sales team throughout the entire sales cycle, providing technical expertise and solution support.
• Conduct customer discovery sessions, technical assessments, and security requirements gathering.
• Analyse customer environments, business requirements, security gaps, and compliance needs.
• Recommend appropriate cybersecurity solutions based on identified requirements.
• Prepare and deliver technical presentations, product demonstrations, workshops, and Proof-of-Concepts (POCs).
• Address technical questions, concerns, and objections during customer engagements.
• Support the preparation of Statements of Work (SOWs), Requests for Proposal (RFPs), Requests for Information (RFIs), and Requests for Quotation (RFQs).
• Support sales teams in progressing qualified opportunities through the sales pipeline.
  

Cybersecurity Solution Design

Design and propose appropriate security solutions across areas including:

• Endpoint Security and EDR/XDR
• Network Security and Firewalls
• Identity and Access Management (IAM)
• Security Information and Event Management (SIEM)
• Security Operations Centre (SOC)
• Vulnerability Assessment and Management
• Data Protection, Encryption, and Data Loss Prevention (DLP)
• Cloud Security
• Mobile Device Management (MDM/UEM)
• Email Security
• Zero Trust Security
• Security Governance, Risk, and Compliance
• Develop high-level and, where required, detailed solution architectures.
• Prepare technical architecture diagrams and solution documentation.
• Ensure proposed solutions are technically feasible, commercially viable, and aligned with customer objectives and compliance requirements.
• Collaborate with internal technical teams to validate proposed solutions and implementation requirements.
  

Customer Engagement:

• Participate in meetings with prospective and existing customers to understand their business and cybersecurity challenges.
• Establish trusted-advisor relationships with customer IT, cybersecurity, procurement, and executive teams.
• Present cybersecurity strategies, solutions, and best practices to both technical and non-technical audiences.
• Conduct and participate in cybersecurity assessments, workshops, discovery sessions, and solution reviews.
• Translate complex technical concepts into clear business benefits and measurable outcomes.
• Support customer engagements from initial discovery through solution selection and closure.
  

Vendor & Technology Partner Management:

• Maintain strong working relationships with SSL's technology vendors and strategic partners.
• Maintain current knowledge of partner products, solutions, licensing models, and competitive positioning.
• Coordinate with vendors and partners for product demonstrations, technical support, licensing, and Proof-of-Concept activities.
• Participate in vendor training, enablement programmes, workshops, and certification programmes.
• Obtain and maintain relevant vendor certifications where applicable.
  

Proposal & Bid Development:

• Develop technical content for proposals, tenders, RFPs, RFIs, and other business development documents.
• Review customer requirements and ensure technical compliance in bid submissions.
• Assist the Sales team with solution configuration, sizing, and technical costing.
• Develop technical specifications, solution descriptions, architecture diagrams, and implementation approaches.
• Ensure proposed solutions accurately address customer requirements and business objectives.
• Support the preparation of commercial proposals by providing accurate technical inputs.
  

Market & Competitive Intelligence:

• Stay informed about emerging cybersecurity threats, technologies, regulations, industry trends, and best practices.
• Monitor competitor solutions, capabilities, pricing approaches, and market positioning.
• Identify emerging customer needs and opportunities for new cybersecurity solutions.
• Provide recommendations for improving SSL's cybersecurity product and service portfolio.
• Support the development of technical content, demonstrations, and materials that strengthen SSL's market positioning.

Requirements:

• A minimum of 3 years of experience 
• A minimum of an HND in a related field

Key Performance Indicators (KPIs)

Performance will be assessed based on measurable contributions to technical sales and business growth, including:

• Revenue contribution from supported opportunities.
• Sales pipeline value and conversion rate of supported opportunities.
• Proposal and bid win rate.
• Number and success rate of Proof-of-Concept deployments.
• Customer satisfaction and feedback.
• Technical proposal turnaround time.
• Quality and accuracy of technical proposals.
• Number of successful customer demonstrations and workshops.
• Vendor certification and technical enablement achievements.
• Effectiveness of technical support provided to the Sales team.
• Contribution to new solution development and market opportunities.

Technical Competencies

The successful candidate should have a strong working knowledge of several of the following:

• Endpoint Detection & Response (EDR/XDR)
• SIEM and SOC Operations
• Network Security
• Firewalls and Secure Web Gateways
• Cloud Security – AWS, Microsoft Azure, and/or Google Cloud
• Identity & Access Management (IAM)
• Vulnerability Assessment and Management
• Data Loss Prevention (DLP)
• Zero Trust Architecture
• Mobile Device Management (MDM/UEM)
• Email Security
• Security Operations and Incident Response
• Security Compliance and Risk Management Frameworks
  

Compensation & Benefits:

• Competitive salary.
• Performance-based incentives.
• Professional certification sponsorship/support.
• Health insurance.
• Training and career development opportunities.
• Vendor certification and enablement programmes.
• Exposure to leading cybersecurity technologies and enterprise customer engagements.