Practice Manager

Responsibilities:

Executive Operations Management:

• Lead and oversee all non-clinical operations of the practice
• Implement robust systems, policies, and governance structures aligned with premium healthcare standards
• Ensure efficient coordination between surgeons, anesthetists, nursing, and administrative teams
• Oversee appointment scheduling, theatre bookings, and patient flow optimization

Financial & Commercial Oversight:

• Manage budgets, revenue streams, and financial performance of the clinic
• Oversee billing, collections, and insurance/HMO relationships
• Monitor profitability, cost control, and financial reporting
• Support pricing strategies aligned with luxury healthcare positioning

People & Performance Management:

• Recruit, train, and manage a high-performing administrative and support team
• Set performance expectations and conduct regular reviews
• Promote a culture of professionalism, discretion, and service excellence
  

Patient Experience & Brand Excellence:

• Deliver an exceptional, concierge-style patient journey
• Manage patient feedback, concerns, and service recovery
• Uphold confidentiality, professionalism, and ethical standards at all times

Compliance, Risk & Governance:

• Ensure compliance with Nigerian healthcare regulations and licensing requirements
• Maintain high standards of safety, infection control, and risk management
• Oversee clinic accreditation, audits, and quality assurance processes

Business Development & Reputation Management:

• Support strategic growth initiatives and service expansion
• Strengthen relationships with referring physicians and corporate partners
• Oversee the clinic’s corporate image, digital presence, and brand reputation

Requirements:

• Bachelor’s degree in Healthcare Management, Business Administration, Hospital Administration, or a related discipline
• Postgraduate qualification (MBA, MPH, or equivalent) is highly desirable
• Experience: Minimum of 5–7 years’ senior-level experience managing a private medical or surgical practice
• Proven experience in a specialist or surgical clinic; bariatric experience is an advantage
• Strong understanding of private healthcare operations in Nigeria

Skills & Attributes:

• Executive leadership and people management capability
• Strong financial, analytical, and commercial skills
• Exceptional communication and stakeholder management abilities
• Polished professional presence suitable for a luxury clinical environment
• High level of discretion, integrity, and attention to detail

Benefits:

• Competitive executive-level remuneration
• Opportunity to lead a premium, fast-growing surgical practice
• Professional, collaborative, and high-performance work environment
• Long-term career growth potential

Note: Applicants must pass background check, which includes drug test, serology test, residential visit, CV check, job experience check, and must also provide guarantors and referees