Practice Manager
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Job summary
We are seeking an experienced Practice Manager to oversee the day-to-day operations of a healthcare practice, ensuring efficient service delivery, excellent patient experience, regulatory compliance, and effective team performance
Min Qualification:
Degree
Experience Level:
Senior level
Experience Length:
5 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Oversee daily administrative and operational activities of the practice.
- Manage and coordinate staff, schedules, workflows, and performance.
- Ensure high standards of patient care and customer service.
- Develop and implement SOPs and improve operational processes.
- Monitor inventory, supplies, facilities, and operational costs.
- Ensure compliance with relevant healthcare regulations and standards.
- Handle patient concerns, complaints, and escalations professionally.
- Support recruitment, onboarding, training, and staff development.
- Maintain accurate records, reports, and documentation.
- Monitor practice performance and provide regular reports to management.
- Support budgeting, financial controls, and revenue-related activities.
- Liaise with vendors, consultants, regulatory bodies, and other stakeholders.
Requirements:
- Bachelor's degree in Healthcare Management, Business Administration, or a related field.
- Minimum 5 years' experience in practice, clinic, hospital, or healthcare operations management.
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Good knowledge of healthcare operations, compliance, and patient service standards.
- Ability to manage multiple priorities and work with minimal supervision.
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