Patient Relationship Executive

Responsibilities:

• Patient Greeting & Registration: Welcoming patients and updating demographic information.
• Scheduling: Booking, rescheduling, and cancelling appointments, including coordinating with specialized staff.
• Check-in/Check-out: Verifying insurance, obtaining authorizations, processing payments, and scheduling follow-up appointments.
• Service Coordination: Coordinating with doctors, nurses, and other departments to ensure smooth patient flow, timely investigations, and efficient discharge processes.
• Medical Records Management: Maintaining Electronic Medical Records (EMR), scanning documents, and preparing patient charts.
• Patient Care: Assisting with patient inquiries, providing information on procedures, and managing patient flow to ensure a quiet, calm environment.
• Administrative Tasks: Managing faxes, emails, and ensuring the lobby is clean.

Requirements;

• Experience: Previous experience in a medical office or customer service setting is preferred (typically 1-2 years).
• Proficiency in EMR systems and Microsoft Office Suite
• Strong communication and interpersonal skills
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Basic knowledge of medical terminology.
• Attributes: Empathy, professionalism, attention to detail, and a team-player mentality.