Operations Supervisor

Responsibilities:

Operations & Field Coordination:

• Support the day-to-day operations of Digital Health Innovation across partner laboratories and field locations.
• Coordinate and supervise Lab Agents and field representatives.
• Ensure laboratories are properly onboarded and supported on the platform.

Training & Support:

• Assist with training laboratory staff/field agents on how to use the Digital Health Innovation platform.
• Provide ongoing operational support and troubleshooting for users.
• Ensure training materials and operational guidelines are followed consistently.

Partner & Stakeholder Support:

• Serve as a key point of contact for partner laboratories and field teams.
• Support engagement with hospitals, clinics, and other health partners as needed.
• Escalate operational or technical issues to the central team when necessary.

Monitoring & Reporting:

• Track basic operational metrics such as lab onboarding, agent activity, and platform usage.
• Submit regular field and operations reports.
• Support data collection for impact measurement and donor reporting.

Compliance & Quality:

• Ensure all operational activities follow data privacy, ethical, and quality standards.
• Promote accurate data entry and responsible use of the platform.
• Identify operational challenges and suggest practical improvements.

Requirements:

• Bachelor's degree in any relevant field (e.g., Social Sciences, Public Health, Business Sciences, IT, or related disciplines).
• A healthcare background is a plus.
• 3 years of experience in operations, field coordination, project support, public health, customer success, logistics, or program implementation.
• Experience supervising field staff, agents, or teams is an advantage.
• Experience working with NGOs, startups, or social impact organisations is a plus, but not required.
• Strong organisational coordination skills.
• Good communication skills and the ability to work with different stakeholders.
• Comfortable using digital tools, mobile apps, and basic reporting systems.
• Reliable, detail-oriented, and proactive.
• Interested in technology, health, or social impact work.
• Comfortable working in a structured but growing organisation.
• High sense of responsibility and respect for data privacy.
• Willingness to travel locally as required
• Health Insurance.
• Leave Entitlement.