Operations Officer

Responsibilities:

• Oversee daily hotel operations, including front office, housekeeping, and food & beverage.
• Ensure high levels of customer satisfaction by addressing guest needs and resolving complaints promptly.
• Supervise, train, and support staff to maintain high performance and service standards.
• Assist in developing and implementing operational procedures and policies.
• Monitor room occupancy, bookings, and revenue performance.
• Ensure cleanliness, safety, and compliance with health regulations across all departments.
• Support budgeting, cost control, and inventory management processes.
• Prepare operational and performance reports for senior management.
• Coordinate with different departments to ensure smooth workflow and service delivery.
• Step in to handle operational issues and make decisions in the absence of senior management.

Requirements:

• Bachelor’s degree or HND in Hospitality Management, Business Administration, or related field.
• 3–5 years’ experience in hotel operations or supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Good problem-solving and decision-making abilities.
• Basic financial management and reporting knowledge.
• Proficiency in Microsoft Office and hotel management software.

Remuneration: NGN 300,000