Operations Manager

Responsibilities:

• Oversee the daily operations of the serviced apartments and hospitality facilities to ensure smooth and efficient service delivery.
• Supervise operational staff, assign duties, monitor performance, and ensure compliance with established procedures and service standards.
• Ensure rooms and apartments are consistently clean, well-maintained, fully equipped, and ready for guest occupancy.
• Monitor guest check-in and check-out processes and ensure a seamless experience throughout the guest’s stay.
• Coordinate housekeeping, maintenance, security, front desk, and other operational activities.
• Supervise sales, both physical and online engagement.
• Conduct regular inspections of rooms, facilities, equipment, and common areas to identify and resolve operational issues.
• Liaise with external vendors, contractors, and service providers to ensure timely delivery of required services and supplies.
• Monitor inventory levels for housekeeping supplies, toiletries, guest amenities, and other operational materials.
• Ensure compliance with health, safety, security, hygiene, and company standards across the property.
• Develop and implement operational procedures and checklists to improve efficiency and consistency. 
• Monitor operational expenses and support effective cost-control measures without compromising service quality.
• Maintain accurate records of maintenance issues, guest feedback, incidents, inventory, and other operational activities.
• Review guest feedback and identify opportunities to improve service quality and overall guest satisfaction.
• Coordinate preventive maintenance and ensure reported faults are addressed promptly.
• Perform other duties that may be assigned by management.

Requirements:

• Bachelor’s degree or HND in Hospitality Management, Business Administration, or a related field.
• 3–5 years of relevant experience in hospitality, serviced apartments, hotels, property management, or a similar operational environment.
• Proven experience managing staff and coordinating multiple operational functions.
• Strong knowledge of hospitality operations and guest service standards.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational and time-management abilities.
• Good problem-solving and decision-making skills.
• Ability to manage multiple priorities.
• Proficiency in Microsoft Office and familiarity with hospitality/property management systems is an added advantage.
• Strong attention to detail and a hands-on approach to operations.