Operations Manager

Responsibilities:

• Manage the day-to-day operations of the residence, including front office, housekeeping, maintenance, food & beverage, and guest services.
• Supervise and coordinate the activities of department heads and staff, fostering a culture of accountability, service excellence, and teamwork.
• Monitor and improve guest experience metrics, resolve escalated issues promptly, and ensure consistent delivery of high service standards.
• Implement training programs, performance reviews, and professional development plans to enhance team productivity and morale.
• Assist in managing budgets, monitoring expenses, and ensuring operational cost-effectiveness without compromising service quality.
• Enforce standards in cleanliness, safety, and service in compliance with company policies and hospitality regulations.
• Oversee procurement and vendor relationships, ensuring timely supply and quality of goods and services.
• Generate operational reports, analyze performance data, and propose strategic improvements to enhance overall efficiency and profitability.

Requirements:

• Candidates should possess a Degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of 5–7 years of proven experience in a managerial role within the hospitality industry, preferably in a residential hotel, boutique hotel, or serviced apartment setting.
• Strong leadership, people management, and decision-making skills.
• Excellent verbal and written communication skills in English; knowledge of other languages is an advantage.
• Ability to resolve guest and operational issues calmly and effectively.

Preferred Attributes:

• Strong presence and confidence in dealing with guests and team members.
• High attention to detail with a proactive and hands-on management approach.
• Professional grooming and demeanor aligned with a high-end hospitality environment.
• Prior experience in opening or repositioning hospitality properties is a plus.