Operations Manager
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Job summary
We seek to hire a suitable candidate for this role. The ideal candidate will be responsible for overseeing daily restaurant operations, ensuring exceptional guest experience, staff performance, operational efficiency, profitability, and adherence to fine dining standards.
Min Qualification:
HND
Experience Level:
Senior level
Experience Length:
5 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Enugu, Nigeria
Job descriptions & requirements
Responsibilities
- Oversee daily restaurant operations to ensure smooth and efficient service delivery
- Maintain exceptional guest experience and promptly resolve customer concerns.
- Supervise, train, and motivate staff to uphold fine dining service standards.
- Monitor operational performance, inventory, and cost control to maximise profitability.
- Ensure compliance with health, safety, hygiene, and company policies.
- Coordinate with kitchen and service teams to maintain high-quality food and service standards.
- Prepare staff schedules and manage workforce productivity effectively.
- Analyse sales performance and implement strategies to improve revenue and customer satisfaction.
Requirements:
- A minimum of an HND in hospitality, business administration, or a related field.
- Hospitality or food safety certifications are an advantage.
- A minimum of 5 years of hospitality experience.
- At least 3 years in restaurant operations or management.
- Fine dining experience preferred.
Core Competencies:
- Restaurant operations management
- Staff supervision and discipline
- Customer service and complaint resolution
- Inventory and cost control
- Scheduling and shift coordination
- Revenue and POS management
- Reporting and operational planning
Key Skills:
- Leadership and decision-making
- Strong communication
- Attention to detail
- Problem-solving under pressure
- Professional appearance and conduct
- Ability to manage teams and enforce standards
Expectations:
- Ability to work weekends, holidays, and late hours.
- Maintain confidentiality and professionalism.
- Ensure smooth coordination between kitchen, floor, bar, and management.
KPIs:
- Customer satisfaction
- Revenue performance
- Staff discipline and retention
- Reduction in complaints and wastage
- Operational efficiency
- Service quality consistency
Ideal Candidate:
- A disciplined, structured, hospitality-driven leader capable of managing both
Remuneration: NGN 350,000–500,000
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