Operations Manager

Responsibilities:

• Develop and execute operational strategies aligned with company goals, growth, and market expansion.
• Oversee daily operations across all service units, ensuring efficiency, quality service delivery, and compliance with SOPs and HSE standards.
• Drive revenue growth through support for sales, client acquisition, and expansion of existing customer relationships.
• Manage customer experience, ensuring high service standards, effective feedback systems, and strong client retention.
• Monitor performance using KPIs, ensuring accountability and continuous improvement across teams.
• Oversee budgets, procurement, and resource allocation to optimize costs and maximize profitability.
• Improve processes and workflows, including adoption of technology and automation where necessary.
• Ensure compliance and manage operational risks, safeguarding company assets and maintaining regulatory standards.
• Lead and develop teams, fostering a culture of professionalism, efficiency, and operational excellence.
• Report on operational performance and strategic progress to the Managing Director.

Requirements:

• Minimum of a Bachelor’s degree (B.Sc.) in Business Administration, Finance, or a related field.
• At least 4 years of proven experience in a management or operations role.
• Preferably with experience in hospitality, cleaning, or facility maintenance sectors.
• Strong background in operations management, financial oversight, and process optimization.
• Proven ability to drive business growth and manage large teams.
• Excellent analytical, leadership, and decision-making skills.
• Strong communication and stakeholder management abilities.