Operations Manager

Responsibilities:

• Manage the onboarding of hotels, shortlets, event spaces, and property owners onto the platform.
• Coordinate and conduct property inspections to ensure listings meet Home Fairy Tech’s quality standards.
• Verify property information, amenities, pricing, and documentation before approval.
• Oversee every booking from reservation to guest checkout, ensuring all parties have a seamless experience.
• Coordinate with property owners, accommodation agents, and internal teams to quickly resolve operational issues.
• Maintain and manage Zoho CRM, ensuring all leads, partners, bookings, and follow-ups are properly recorded and updated.
• Monitor booking performance and ensure operational KPIs are met.
• Develop and improve operational workflows and standard operating procedures (SOPs).
• Generate weekly operational reports for management.
• Work closely with the CEO to improve efficiency and scale operations.
  

Requirements:

• Bachelor’s degree in business administration, hospitality management, operations management, or a related field.
• Minimum of 3 years’ experience in operations, hospitality, property management, or a similar role.
• Hands-on experience using Zoho CRM is required.
• Excellent organizational and time-management skills.
• Strong communication and relationship management skills.
• Ability to coordinate multiple bookings and operational activities simultaneously.
• Strong attention to detail.
• Proficient in Microsoft Office and Google Workspace.
• Ability to work independently and solve problems quickly.
• Experience in hospitality, hotels, shortlets, or property management is an added advantage.