Operations Manager
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New
Job summary
To oversee the day-to-day operations of a string of luxury short-term rental properties, ensuring high occupancy rates, guest satisfaction, and property maintenance.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
- Manage property listings on platforms like Airbnb, Booking.com, and the like.
- Respond to guest inquiries, bookings, and reviews promptly.
- Oversee check-ins and check-outs.
- Coordinate housekeeping and maintenance for cleanliness and upkeep.
- Handle guests' complaints and resolve issues efficiently.
- Monitor pricing strategies to optimize occupancy.
Requirements:
- Strong customer service and communication skills.
- Experience in hospitality, property management, or the like.
- Knowledge of online booking platforms and property management software.
- Ability to multitask and manage time efficiently.
- Problem-solving and conflict resolution skills.
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