Operations Manager

Responsibilities:

•  Operational Oversight: Ensure smooth running of the hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
• Staff Management: Recruit, train, and supervise hotel staff, ensuring adherence to service standards and policies. Conduct performance evaluations and develop training programs for new hires.
• Guest Services: Address guest inquiries and complaints, ensuring a high level of customer satisfaction. Implement strategies to enhance the guest experience.
• Financial Management: Develop and manage budgets, track expenses, and ensure profitability. Maintain accurate financial records and report to the General Manager.
• Event Coordination: Plan and oversee events and conferences held at the hotel, ensuring all aspects run smoothly.
• Quality Control: Monitor hotel standards and implement quality assurance measures to maintain high service levels.
• Strategic Development: Collaborate with the General Manager to develop strategies for improving hotel operations and increasing revenue.

Requirements:

• A Bachelor’s degree or HND.
• A minimum of four years’ experience in hotel management or operations is essential, with a strong understanding of the hospitality industry.
• Leadership Skills: Strong leadership and interpersonal skills to manage staff and interact with guests effectively.
• Problem-Solving: Ability to address and resolve issues promptly and efficiently.
• Financial Acumen: Understanding of budgeting, financial reporting, and cost control measures.