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2 weeks ago

Job Summary

The Operation and Ecommerce officer will be responsible for overseeing the entire business operations, ensuring a lean operation is maintained, engaging with potential customers, and converting these leads into sales. This role requires excellent communication skills, a strong digital background, and a passion for eCommerce.

  • Minimum Qualification : HND
  • Experience Level : Entry level
  • Experience Length : 1 year

Job Description/Requirements

Responsibilities:

  • Create and implement the strategy for sales, including cross-selling and Up-sell of all products and services, in-house and online to current and potential customers

  • Manage customers satisfaction, through the right product delivery, on-time delivery, in the right quantity, to the right location, with competitive and cost-saving delivery through 3PL to customers

  • Create initiatives and new business ideas and initiatives that would boost sales

  • Responsible for the business inventory & replenishment management (online & offline)

  • Maintains online presence with high points in digital marketing

  • Follow up on outstanding payments & negotiated transactions

  • Liaise with other sales team members on customer orders interfacing between client & Company

  • Have product knowledge to effectively provide advice to customers on what brand will suit their needs

  • Maintain an excellent customer service and professional relationship between the organization, existing and potential customers

  • Overseas the entire business Operations, ensuring a lean operation is maintained

  • Products research and development

  • Communicating new product developments to prospective & existing customers.

  • Develop and manage budgets, control costs, and expenses

  • Prepare and communicate to management, daily, weekly, and monthly sales, and activities report in line with the company sales target.

  • Other tasks as assigned by the management


Requirements:

  • BSc Preferably in Business Administration, Marketing, or a related field.

  • At least 1 year of experience in e-commerce, sales, operations, or a related field.

  • Proficiency in using e-commerce platforms, inventory management systems, and digital marketing tools.

  • Experience in creating and implementing sales strategies

  • A strong drive to achieve sales targets and business goals.
  • A strong drive to achieve sales targets and business goals.

  • Understanding of order fulfillment processes, customer service, and problem-solvingĀ 

  • Experience working with third-party logistics (3PL) providers to ensure cost-effective and efficient delivery.

  • Innovative mindset to generate new business ideas and strategies

  • Ability to follow up on outstanding payments and negotiate transactions effectively.

  • Proficiency in preparing and communicating sales reports (daily, weekly, monthly) to management.

  • Ability to deliver tasks with minimal supervision, openness to learning, and ability to lead by example.

  • Attention to detail to ensure accuracy and quality in all aspects of the business.


Location: Ikeja, Lagos

Remuneration: NGN100,000 + Performance Incentives

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