Operations Manager

Responsibilities:

• Develop and implement efficient operational strategies to streamline processes and reduce costs.
• Oversee daily delivery operations to ensure seamless service.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and optimize performance.
• Use data-driven insights to refine operations and drive improvements
• Ensure adherence to quality standards and food safety regulations.
• Recruit, hire, and train a high-performing team of delivery personnel and office staff.
• Motivate and lead the team to achieve operational goals and maintain high morale.
• Implement effective performance management systems to track and reward individual and team performance.
• Manage the entire supply chain, from procurement to delivery, ensuring timely and accurate order fulfillment.
• Optimize delivery routes to minimise costs and maximise efficiency.
• Collaborate with suppliers/vendors and partners to maintain strong relationships and secure favourable terms.
• Prioritize customer satisfaction by resolving issues promptly and effectively.
• Implement customer feedback mechanisms to identify areas for improvement.
• Train staff on customer service best practices to ensure a positive customer experience.
• Work with cross-functional teams, including product development, customer support, and marketing, to align on goals and initiatives.
• Develop and manage operational budgets to ensure cost-effectiveness.
• Monitor expenses and revenue to identify opportunities for cost reduction and revenue growth.
• Stay updated on industry trends and emerging technologies to drive innovation and competitive advantage.
• Leverage technology to improve operational efficiency, such as implementing delivery management software and mobile apps. 

Requirements:

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Proven track record in operations management, preferably in the logistics or e-commerce industry.
• Strong leadership and interpersonal skills to motivate and manage teams.
• Excellent problem-solving and decision-making abilities.
• Strong analytical skills to analyze data and identify trends.
• Proficiency in logistics software, Microsoft Office Suite, and relevant operational management software tools.
• Strong understanding of local market dynamics and regulations.
• Passion for delivering exceptional customer service.
• Ability to adapt to a fast-paced, dynamic environment.

Locations: Lagos and Abuja