Operations Analyst (E-commerce and Retail)

In collaboration with our client, a leader in bringing premium high-street fashion to the African consumer, we are seeking a sharp, data-driven
Operations Analyst. If you have a passion for statistical tools and the ability to translate complex data into clear business actions, you are the key to our operational excellence.
Who are we looking for?
You don't just see numbers; you see trends, patterns, and predictions that help leadership make smarter decisions.
You are constantly looking for ways to make things run faster, better, and more cost-effectively.
You are comfortable using SQL, Python, or Excel to reorganize messy data into readable, actionable formats.
You have the unique ability to translate "technical speak" into lay terms for stakeholders across the business.
You have high energy levels and the initiative to spot an operational issue before it becomes a problem.
You enjoy working across departments from Marketing to Finance to ensure data integrity and organizational success.
Your Responsibilities...
Data Analysis & Performance Tracking

• You will use statistical tools to identify and interpret trends in complex data sets, providing the diagnosis and predictions needed to stay ahead of the market.
• You will assign numerical values to essential business functions, allowing us to compare performance over time and across different regions.
• You will develop and maintain databases and data systems, ensuring all information is normalized, integrated, and organized in a readable format.
• You will monitor and report on team KPIs and metrics, ensuring everyone is aligned with our overarching performance goals.
  

Operational Support & Process Improvement

• You will monitor store operations both remotely and physically to ensure BrandCo's high standards are being upheld across all locations.
• You will assist the Operations Manager in executing daily tasks, ensuring activities stay within allotted budgets and timelines.
• You will collaborate with Buying, Merchandising, and E-commerce teams to identify process gaps and devise new data governance strategies.
• You will conduct regular operational reviews and audits to ensure preventive maintenance and long-term sustainability.
  

Strategic Reporting & Technology

• You will prepare detailed reports for management that highlight local, national, and global trends impacting the fashion retail industry.
• You will test and implement new or upgraded software, assisting with strategic decisions on which systems will best serve the company's future.
• You will train end-users on new reports and dashboards, ensuring that every team member can leverage the data you provide.
  

What Success Looks Like...

• Maintaining a 100% quality assurance rate for all imported data and internal reporting.
• Identifying at least three major cost-saving or revenue-boosting opportunities per year through deep-dive analysis.
• Reducing the "time-to-report" for key business metrics, allowing for faster leadership response to market shifts.
• Achieving full alignment with brand standards across all stores through regular, data-backed audits.
  

To be considered for this role you should have...

• A Bachelor's degree in Business Management, Administration, Marketing, or a related field (An MSc is a strong advantage).
• At least 3 years of experience in a structured data management or operations role, preferably in a fast-paced environment.
• Strong technical proficiency in programming languages (SQL, Python, or R) and statistical packages (Excel, SPSS, or SAS).
• Experience in database management and the ability to manage large-scale data systems.
• Relevant certifications in Data Management or attending industry conferences.
  

Challenges you may face in this role...

• Managing and cleaning large-scale databases from multiple sources can be time-consuming and requires intense focus.
• Balancing multiple projects and urgent data requests during peak retail seasons or expansion phases.
• Convincing non-technical team members to adopt new data-driven processes or reporting tools.
  

The Goodies...

• Competitive salary and a performance-driven work environment.
• Opportunities for professional development, including support for advanced data certifications.
• A collaborative team where your insights directly influence the success of a major retail player.
• Great work culture that values individual performance as much as team success.

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