Operations agent

Visa Application Centre Agent - italien speaker

Do you want to be part of a dynamic, international company serving governments and citizens in 90 countries? Are you interested in joining a diverse team of passionate people from around the world? We are looking for an enthusiastic Customer Service Representatives for our Lagos Nigeria based Center.

Job Description

- Attending to clients at respective posting (i.e. pass back, biometrics etc)

- Querying and ensuring applicants provide all required documents as stipulated in the checklist

-Refer unresolved applicant grievances to the designated supervisor

- Confer with applicants (by telephone or fact to face) to provide information about VISA applications

- Addressing Grievance Problems and Resolve applicants servicing

- Report Preparation - Obtain and examine all relevant information/documents presented by applicants

- Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors

- Maintain a clean desk/workstation always

- Maintain floor order from applicants at all-time directing the to the respective station next

- Support the provision of healthy and safe working environment through good interpersonal and team

practices

- Ensure that the entire visa application process is completed within the mandated Turn Around Time

- Carry out any duties assigned by your Line Manager

Requirements:

• Fluent in the Italien language spoken and written

• BSc/BA/HND

• NYSC Certificate

• 1 year experience in customer service

• Excellent oral and written communication skills as well as interpersonal skills; ability to work with staff at

all levels

• Ability to work in a team and individually to achieve goals.

• Establish and foster positive working relationships

Check out our Privacy Notice

https://static.tlscontact.com/media/global/privacy_notice_candidates_-_gdpr.pdf

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