Operations Manager

• Oversee the day-to-day operations of all short-let apartments and ensure smooth coordination across departments.
• Supervise front desk, housekeeping, facility/maintenance, security, and other operational staff to ensure efficiency and professionalism.
• Ensure apartments are consistently clean, fully functional, guest-ready, and maintained to high hospitality standards.
• Monitor bookings, reservations, occupancy levels, guest experiences, and operational performance.
• Develop and implement operational policies, procedures, and service standards to improve efficiency and guest satisfaction.
• Handle and resolve guest complaints, escalations, and operational challenges promptly and professionally.
• Coordinate housekeeping schedules, maintenance activities, inspections, and apartment readiness before guest check-ins.
• Conduct regular property inspections to ensure cleanliness, safety, functionality, and compliance with company standards.
• Manage inventory, operational supplies, utilities, and vendor relationships effectively.
• Monitor facility operations including electricity, water supply, internet services, generators, inverters, and security systems.
• Prepare operational reports, staff reports, maintenance updates, occupancy reports, and performance evaluations for management.
• Recruit, train, supervise, and evaluate operational staff while promoting teamwork and accountability.
• Monitor staff attendance, schedules, discipline, productivity, and overall performance
• Ensure compliance with health, safety, and hospitality regulations and standards.
• Support budgeting, expense control, and cost management initiatives to improve profitability.
• Coordinate with marketing or sales teams to improve occupancy rates and guest retention.
• Ensure proper handling of guest records, payments, operational documentation, and administrative processes.
• Identify operational improvement opportunities and implement strategies to enhance service delivery and business growth.
• Respond to emergencies and ensure timely resolution of operational or facility-related issues.

• Minimum of a BSc in hospitality management, business administration, facility management, or a related field.
• Proven experience in hospitality operations, hotel management, short-let management, or property operations.
• Strong leadership and team management skills.
• Excellent organisational and multitasking abilities.
• Good understanding of hospitality standards, guest service, and facility operations.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office tools, booking systems, spreadsheets, and operational reporting.
• Ability to work under pressure and manage multiple operational activities simultaneously.
• Flexibility to work weekends, public holidays, and extended hours when necessary.

Location: PalmGroove, Lagos

Remuneration: NGN 200,000-300,000 Monthly