Operational Manager
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Job summary
We are looking for an experienced and people-focused Operations Manager to oversee the daily operations of the business and ensure everything runs smoothly and efficiently. The role involves coordinating teams, improving operational processes, managing resources, monitoring performance, and maintaining high service standards.
Min Qualification:
HND
Experience Level:
Senior level
Experience Length:
5 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
- Oversee the day-to-day operations of the business, ensuring activities run smoothly, efficiently, and in line with company standards.
- Coordinate and supervise different departments and teams to ensure effective communication and teamwork.
- Set operational goals, monitor performance, and ensure business goals are achieved.
- Identify operational challenges and implement practical solutions to improve efficiency and service quality.
- Monitor budgets, expenses, inventory, and resources to control costs and reduce waste.
- Ensure compliance with company policies, health and safety requirements, and relevant regulations.
- Maintain high standards of customer service and respond promptly to operational or customer-related issues.
- Work closely with senior management to develop and implement operational strategies and improvements.
- Prepare operational reports and provide management with updates on performance, challenges, and opportunities.
- Drive continuous improvement by reviewing processes and introducing better ways of working.
- Ensure the workplace remains safe, organized, professional, and productive.
Requirements:
- Minimum of an HND in Business Administration, Management, Hospitality Management, or a related field.
- 5+ years of relevant experience in operations, preferably in the hospitality, service, or related industry.
- Proven experience in team leadership, staff supervision, and performance management.
- Excellent communication and interpersonal skills, with the ability to work effectively across different departments.
- Ability to work under pressure, manage multiple priorities, and respond quickly to operational challenges.
- Proficiency in Microsoft Office and other relevant operational or management systems.
- Proactive, dependable, results-oriented, and able to lead teams with professionalism and accountability.
- Good knowledge of budgeting, cost control, inventory, and resource management.
- Strong customer-service mindset and commitment to maintaining high service standards.
Job opportunities at Alpha-Plus Apartments 91
Alpha-Plus Apartments 91 is currently hiring across Admin & Office and Accounting, Auditing & Finance roles in the Hospitality & Hotel industry. All 3 open positions are based in Abuja. The vacancies range from mid-level opportunities to senior-level roles, with openings suited to candidates with 0-5 years of experience and up to 5-10 years of experience.
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