Operation / Account Officer

Responsibilities:

Operational Monitoring & Coordination:

• Monitor daily operational activities to ensure the timely execution of assigned projects and services.
• Coordinate work schedules and deliverables between internal teams, clients, and vendors.
• Track progress against agreed timelines, service level agreements (SLAs), and performance benchmarks.

Client Liaison & Relationship Management:

• Act as the first point of contact for clients on operational and technical matters.
• Communicate project status updates, operational issues, and resolutions to clients.
• Ensure client requirements and specifications are properly understood and implemented.

Vendor & Contractor Management:

• Coordinate vendors and service providers to ensure compliance with the agreed scope of work.
• Monitor vendor performance, quality of service, and adherence to timelines.
• Validate vendor deliverables, invoices, and supporting documents before submission for payment.

Technical Oversight:

• Provide technical support and supervision for ongoing operations and projects.
• Ensure operational activities comply with technical standards, company policies, and regulatory requirements.
• Identify operational risks and recommend corrective or preventive actions.

Reporting & Documentation:

• Prepare daily, weekly, and monthly operational reports for management review.
• Maintain accurate records of activities, communications, approvals, and deliverables.
• Document operational issues, resolutions, and lessons learned for continuous improvement.

Compliance & Process Improvement:

• Ensure all operational activities comply with contractual obligations and internal control procedures.
• Support audits, inspections, and management reviews by providing required operational data.
• Recommend process improvements to enhance efficiency, cost control, and service delivery.

Requirements:

• Minimum of 3 years of experience
• Minimum of a BSc.
• IT and communication skills