Operation manager

Responsibilities:

• Oversee and coordinate the company's daily operational activities.
• Supervise staff and ensure that assigned duties and responsibilities are performed effectively.
• Develop and implement operational policies, procedures, and strategies.
• Monitor staff productivity and ensure that departmental targets are achieved.
• Coordinate activities across departments to improve teamwork and operational efficiency.
• Identify operational challenges and implement appropriate solutions.
• Prepare daily, weekly, and monthly operational reports for management.
• Monitor company resources, expenses, and operational costs to ensure proper utilization.
• Ensure compliance with company policies, procedures, and applicable regulations.
• Set operational targets and monitor progress towards achieving business objectives.
• Support management in planning, decision-making, and business development activities.
• Monitor customer service delivery and ensure client satisfaction.
• Evaluate operational performance and recommend improvements where necessary.
• Coordinate meetings and follow up on departmental assignments and outstanding tasks.
• Ensure that all staff maintain discipline, punctuality, accountability, and professionalism.

Requirements:

• Bachelor's degree or HND in Business Administration, Management, or a related field.
• Relevant experience in operations management or a supervisory position.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficiency in Microsoft Office applications and reporting tools.
• Good decision-making and staff management abilities.
• Ability to work under pressure and achieve operational targets
• Achievement of operational targets.
• Staff productivity and performance.
• Timely submission of operational reports.
• Efficiency of daily business processes.
• Compliance with company policies and procedures.
• Effective coordination of departments.
• Customer satisfaction and service delivery.
• Reduction of operational errors and unnecessary costs.