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Job Description/Requirements
Role Description
This is a full-time remote opportunity for an Online Support Specialist. In this role, you will provide high-quality customer support to assist users with resolving inquiries and technical issues.
Responsibilities
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Respond to all user emails quickly and professionally
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Resolve user complaints and app-related issues
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Monitor Play Store and App Store ratings daily
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Respond to negative reviews and ensure issues are fixed
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Follow up with users to update reviews after resolution
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Work with the technical team to solve issues
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Coordinate with the external partner and maintain our
playstore and app store reviews at above 4.8 Stars for
both.
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