Night Shift Manager

Responsibilities:

• Oversee night-shift operations and coordinate Front Office, Housekeeping, Food & Beverage, Security, and Maintenance activities.
• Handle guest complaints, special requests, and service issues promptly and professionally.
• Supervise night-shift staff, monitor attendance, and ensure compliance with hotel procedures.
• Oversee front desk transactions, billing, cash controls, and night audit procedures, where applicable.
• Monitor hotel security, safety, and facility conditions, escalating incidents and urgent maintenance issues.
• Prepare accurate shift reports covering occupancy, transactions, incidents, and outstanding issues.
• Ensure proper handover of operational, financial, and guest-related matters to the incoming management team.

Requirements:

• HND in Hospitality Management, Hotel Management, Business Administration, or a related field.
• 3–5 years' relevant hotel operations experience, including supervisory or management responsibilities.
• Previous experience as a Night Duty Manager, Duty Manager, Front Office Supervisor, or similar role is an advantage.
• Knowledge of front office procedures, hotel billing, cash controls, and night audit processes.
• Proficiency in hotel management systems, POS, and Microsoft Excel.
• Strong leadership, guest relations, problem-solving, and reporting skills.
• High integrity, sound judgement, and the ability to work overnight, including weekends and public holidays.