Night Duty Manager

Responsibilities:

• Supervise and coordinate all night-time operations to ensure efficient service delivery.
• Monitor staff attendance, performance, and adherence to company policies.
• Ensure all departments operate smoothly and provide timely support when required.
• Handle customer or guest complaints professionally and resolve issues promptly.
• Monitor security procedures and ensure the safety of guests, staff, and company property.
• Conduct routine inspections of the premises to identify and address operational concerns.
• Review daily reports, shift records, transactions, and other relevant documentation.
• Ensure proper handover of information and outstanding tasks to the incoming shift manager.
• Coordinate with housekeeping, front desk, maintenance, security, and other relevant departments.
• Monitor cash handling and ensure transactions are properly recorded where applicable.
• Respond to emergencies, incidents, and unexpected operational challenges.
• Ensure cleanliness, orderliness, and compliance with established service standards.
• Prepare night shift reports and communicate significant issues to management.
• Ensure company facilities and equipment are properly maintained and secured.
• Perform other duties assigned by management.

Requirements:

• Bachelor’s degree, HND, or equivalent qualification in Hospitality Management, Business Administration, or a related field.
• 2–4 years of relevant supervisory or management experience, preferably in hospitality or hotel operations.
• Previous experience managing night shifts is an advantage.
• Strong leadership, staff supervision, and decision-making skills.
• Excellent customer service and conflict-resolution abilities.
• Good communication, organizational, and time-management skills.
• Ability to remain calm and make sound decisions under pressure.
• Basic knowledge of health, safety, security, and emergency procedures.
• Proficiency in Microsoft Office and relevant operational management systems.
• High level of integrity, reliability, and attention to detail.
• Willingness to work overnight shifts, weekends, and public holidays as required.