Night Duty Manager
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Job summary
The Night Duty Manager is responsible for overseeing all hotel operations during the night shift, acting as the senior management representative on duty. The role ensures guest satisfaction, safety, security, and smooth overnight operations while supervising night staff, handling guest concerns, monitoring night audit procedures, and Reports.
Min Qualification:
Degree
Experience Level:
Senior level
Experience Length:
5 years
Job descriptions & requirements
Responsibilities:
- Oversee hotel operations during the night shift as the senior manager on duty
- Handle guest complaints, late check-ins, emergencies, and special requests
- Supervise night audit, billing accuracy, and cash controls
- Ensure security, safety checks, and night patrols are conducted
- Supervise night staff and enforce service standards
- Prepare the night report and hand it over to morning management
Requirements:
- 5 years of experience
- Degree in a related field
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