Night Duty Manager

Responsibilities:

• Supervise and coordinate all night-shift operations to ensure smooth and efficient service delivery.
• Monitor staff attendance, performance, and compliance with company policies.
• Attend to guest or customer complaints, inquiries, and requests professionally.
• Ensure the safety and security of guests, staff, facilities, and company property.
• Conduct routine inspections of the premises to ensure cleanliness, orderliness, and proper maintenance.
• Monitor operational activities, identify issues, and take prompt corrective action when necessary.
• Maintain accurate records of incidents, shift activities, and operational reports.
• Coordinate with security, maintenance, housekeeping, front desk, and other relevant departments.
• Handle emergencies appropriately and escalate serious issues to management.
• Ensure proper handover of duties and outstanding issues to the incoming shift.
• Monitor compliance with health, safety, and operational standards.
• Prepare and submit daily night-shift reports to management.

Requirements:

• Minimum of an OND in Hospitality Management, Business Administration, or a related field.
• At least 2–3 years of relevant experience in hospitality, facility management, or operations supervision.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage staff, handle complaints, and make sound decisions independently.
• Good knowledge of security procedures, emergency response, and operational standards.
• Proficiency in Microsoft Office and relevant management systems is an advantage.
• Ability to work night shifts, weekends, and public holidays when required

Key Competencies:

• Leadership and team supervision
• Customer service excellence
• Conflict resolution
• Attention to detail
• Integrity and accountability
• Time management and multitasking
• Emergency management
• Report writing and record keeping