Night Duty Manager

Responsibilities:

• Supervise Night Operations: Manage and monitor all hotel activities during the night shift, ensuring compliance with hotel policies and procedures.
• Guest Relations: Serves as the primary point of contact for guests, addressing their needs, handling complaints, and ensuring high-level customer service.
• Safety and Security: Ensure the safety and security of guests, staff, and hotel property, including monitoring surveillance systems and conducting regular patrols.
• Night Audit: Oversee the night audit process, balancing financial transactions, generating reports, and ensuring accurate record-keeping.
• Staff Management: Provide leadership and support to night staff, conducting briefings, training, and performance evaluations.
• Coordination with Departments: Collaborate with other departments, such as housekeeping and maintenance, to ensure that all guest requests and operational needs are met.
• Emergency Response: Handle emergencies and unexpected situations, making quick decisions to resolve issues effectively.

Requirements:

• A Bachelor’s degree or HND.
• A minimum of 3 years’ experience in hotel operations or customer service is required, with a preference for candidates with supervisory experience.
• Communication Skills: Excellent verbal and written communication skills are necessary for interacting with guests and staff.
• Problem-Solving Abilities: Strong problem-solving skills to address guest complaints and operational challenges effectively.
• Attention to Detail: Ability to manage multiple tasks and maintain a high level of attention to detail in a fast-paced environment.