Network Admin Assistant

Responsibilities:

IT & Systems Support:

• Monitor network, server, and system performance to ensure optimal availability and efficiency.
• Support basic network administration tasks, including configuring network devices, monitoring connectivity, and troubleshooting network-related issues.
• Perform LAN/WAN maintenance, Wi-Fi connectivity support, and internet performance monitoring.
• Perform routine system, antivirus, and security updates across workstations and servers.
• Support server management tasks, including routine checks, patching, and maintenance activities.
• Manage user account setup, password resets, access management, and system permissions administration.
• Help maintain IT security standards by supporting firewall, endpoint protection, and access control measures.
• Diagnose and resolve hardware, software, and network-related issues for end users.
• Support installation, configuration, and maintenance of computer systems, printers, and peripheral devices.
• Monitor backup processes and assist in disaster recovery and data restoration activities when required.
• Maintain accurate records of IT assets, network configurations, licenses, and access logs.
• Maintain documentation for IT processes, policies, procedures, and troubleshooting guides.
• Provide first-level technical support.

Software Application Support & Testing:

• Assist in testing software applications before deployment to ensure functionality, usability, and performance.
• Document test results, report bugs, and follow up with relevant teams for resolution.
• Assist in conducting basic IT orientation and training sessions for staff on company systems, applications, and IT best practices.
• Conduct Training on assigned Tech courses during coding bootcamps.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical exposure).
• Completion of NYSC or up to 1 year of relevant experience (internship, IT support, network support, training support, or administrative role).
• Good understanding of computer systems, networking concepts, and IT support operations.
• Familiarity with TCP/IP, routers, switches, Wi-Fi, and basic network troubleshooting is an added advantage.
• Demonstrate considerable competence in network/server administration, cybersecurity practices, hardware support, software testing processes, and IT training delivery.
• Good organizational, analytical, and documentation skills.
• Strong communication, presentation, and interpersonal skills.
• Ability to work independently and collaboratively within a team environment.