Salon Manager

• Responsible for coordinating and overseeing the day-to-day running of the business, supervising staff and ensuring excellent customer experience.
• Support the CEO to establish and refine the operating rhythm of the business.
• Customer service duties, including managing appointments and inventory management.
• Ensure clients are comfortable at all times – e.g., meet and greet clients with a welcoming smile, offer refreshments and magazines.
• Processing clients’ payments and maintaining accurate financial records.
• Monitoring and analyzing transactions and producing financial reports or statements.
• Maintain the day-to-day operational standards of the salon.
• Recruiting salon staff who meet mandatory educational and experience requirements.
• Preparing work schedules for salon staff.
• Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance.
• Monitoring salon supplies and equipment, and ordering new stock as needed.
• Addressing and resolving client complaints regarding salon services and employee behavior.
• Work closely with internal and external stakeholders to create, implement, and roll out plans for operational processes and company policies.
• Develop & implement key business and marketing strategies.
• Create materials to support corporate content and business reviews; ensure delivery meets high-quality standards.
• Lead the implementation of company-wide performance management from planning to review.
• Develop, implement, enforce, and evaluate operational policies and procedures.
• Interface with Marketing, Communications, and other teams to align messaging.
• Create opportunities for synergies and partnerships for long-term growth and sustainability
• Ultimately, an exceptional Salon Manager should achieve excellent customer service by ensuring that clients have a pleasant salon experience.

Requirements:

• Experience Length: 3 years
• Minimum academic qualification of a university degree in business management and/or marketing is preferred.
• Proven experience managing a salon
• Hands-on experience with productivity tools such as Microsoft Office and Excel applications
• Ability to work in a fast-paced environment
• Strong management and leadership skills and be able to motivate staff to achieve salon goals.