Responsibilities:

Oversee daily branch operations to ensure service consistency and brand compliance across all locations.
Implement and monitor operational procedures covering hygiene, store presentation, production, and customer experience.
Ensure compliance with all food safety, health, and operational regulations.
Drive operational efficiency, reduce wastage, and improve overall store productivity.
Monitor cash handling, reconciliations, and financial reporting processes across branches.
Support revenue growth by tracking branch performance and ensuring achievement of commercial targets.
Monitor inventory movement, stock accuracy, and replenishment across locations.
Work closely with relevant stakeholders to support demand planning for seasonal and high-volume periods.
Lead and supervise branch managers/store leads, ensuring accountability, staff productivity, and performance improvement.
Monitor customer feedback and implement service improvement initiatives across locations.
Prepare and submit operational performance reports as required by management.
Other responsibilities as assigned by management.

Responsibilities:

Bachelor’s degree in Business Administration, Hospitality Management, Operations Management, or any related field.
Minimum of 5 years professional experience managing operations within hospitality, retail, or food and beverage environments.
Strong operations and people management capability.
Excellent customer service orientation and attention to detail.
Strong written and verbal communication skills.
Strong analytical and commercial decision-making ability.
High emotional intelligence and conflict resolution skills.
Ability to work effectively in a fast-paced retail environment.
Strong reporting, documentation, and operational monitoring discipline.
Vendor and stakeholder management capability.
Proficiency with ERP systems and business reporting tools.

Benefits: