Membership Services Director

Job Title: Director, Membership Services

Location: Lagos, Nigeria

Reports To: Chief Executive Officer (CEO)

About the Association

The Fintech Association of Nigeria (“FintechNGR or “Association”) is a self-regulatory, not-for-profit, and non-political organisation incorporated in Nigeria. Our mission is to foster an ecosystem that supports all stakeholders to achieve a thriving and growing Nigerian Fintech industry. Guided by a vision to make Nigeria one of the world’s leading markets for Fintech innovation and investment, we serve as a unifying body for the Fintech ecosystem, advancing thought leadership, advocacy, and collaboration across stakeholders.

Role Overview

To drive the Participation agenda by expanding the association’s membership base, improving retention, strengthening engagement, and maximising member value. This role ensures FintechNGR becomes the national benchmark for industry representation and community impact.

Key Responsibilities.  Membership Acquisition & Expansion

·        Develop and execute a high-growth membership acquisition strategy targeting local and international players.

·        Lead structured prospecting, onboarding campaigns, and conversion activities.

·        Build strategic engagements with founders, CEOs, executives, regulators, and ecosystem leaders.

b.  Membership Engagement & Retention

·        Develop member-centric programs, communities of practice, and exclusive benefits.

·        Oversee onboarding journeys, member communications, and periodic check-ins.

·        Drive digital engagement and CRM optimisation for automated renewal reminders and satisfaction tracking.

c.  Revenue & Value Proposition Growth

·        Expand membership revenue channels and cross-sell opportunities.

·        Drive partnerships that unlock value for members through discounts, training offers, insights, and exposure.

d.  Leadership & Operations

·        Manage the membership team, outputs, and weekly performance reports.

·        Coordinate quarterly membership roundtables and stakeholder engagements.

·        Deliver accurate monthly membership pipeline and performance reports.

Qualifications & Skill Set

·        Bachelor’s degree in Business, Marketing, Economics, Finance, or related fields.

·        Master's degree or professional certification is an advantage.

·        7+ years work experience; 3+ years in leadership roles.

·        Strong stakeholder management & relationship-building skills.

·        Excellent communication, negotiation, and CRM experience.

·        Experience managing communities or membership-driven organisations.

·        Demonstrated ability to hit aggressive revenue and acquisition targets.

Remuneration and Benefits

• Competitive salary and benefits package, commensurate with experience.
• Opportunities for professional development and growth within the Association.

FintechNGR is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

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