Medical Administrative Assistant

Responsibilities:

• Scheduling & Front Desk: Book appointments, check patients in/out, manage wait times, and handle cancellations
• Patient Records: Create, update, and maintain electronic health records (EHR/EMR) with accuracy and HIPAA compliance
• Billing & Insurance: Verify insurance eligibility, process claims, post payments, handle billing inquiries, and collect co-pays
• Communication: Answer phones, respond to emails, relay messages between patients and providers, and provide excellent customer service
• Administrative Support: Manage correspondence, transcribe medical notes, order supplies, and coordinate referrals or lab work
• Compliance: Follow confidentiality laws, infection control protocols, and clinic policies

Requirements:

• High school diploma or GED required. Certificate/Diploma in Medical Office Administration, Medical Assisting, or related field preferred
• 1-2 years in a medical office, hospital, or customer service role preferred. Entry-level roles may provide on-the-job training
• Proficient in EHR/EMR systems like Epic, Cerner, or Athenahealth
• Knowledge of medical terminology, ICD-10/CPT coding basics
• Strong MS Office/Google Workspace skills
• Accurate data entry and typing speed 40+ WPM
• Excellent communication and phone etiquette
• Strong organization and multitasking in fast-paced settings
• Attention to detail and accuracy with sensitive data
• Professionalism, empathy, and discretion
• Certifications (Optional but valued): CMAA - Certified Medical Administrative Assistant, CEHRS, or HIPAA training

Work Environment:

• Typically full-time in medical offices, clinics, or hospitals.
• May involve sitting for long periods
• Occasional evening/weekend shifts
• Direct interaction with patients who may be ill or stressed.