Manned Security Guard

Responsibilities:

Access Control & Surveillance:

• Monitor and control entry and exit points to prevent unauthorized access.
• Verify identification, log visitors, and issue access passes where applicable.
• Conduct security checks on personnel, visitors, vehicles, and deliveries as required.
• Operate and monitor CCTV systems, radios, and alarm panels, escalating alerts promptly.
• Ensure gates, doors, and restricted areas remain secured at all times.

Patrolling & Incident Response:

• Conduct routine interior and exterior patrols to detect suspicious activity, hazards, or vulnerabilities.
• Deter theft, vandalism, trespassing, and other potential threats through proactive presence.
• Respond immediately to incidents, disturbances, alarms, and emergency call-outs.
• Assist during evacuations, fire outbreaks, medical incidents, and other emergencies in line with SOPs.
• Preserve scene integrity and coordinate with supervisors and emergency responders when required.

Customer & Client Interaction:

• Provide assistance, guidance, and courteous support to visitors, residents, staff, and clients.
• Maintain a professional, calm, and approachable demeanor at all times.
• Manage conflicts tactfully and report escalations appropriately.
• Represent Provisio positively, reinforcing trust and safety on-site.

Documentation & Reporting:

• Maintain accurate daily occurrence logs (DOR), visitor registers, and patrol records.
• Report security incidents, hazards, near misses, and irregularities without delay.
• Prepare clear written incident reports and submit them to supervisors as required.
• Ensure proper handover notes during shift changes.

Compliance, Discipline & Team Coordination:

• Follow site-specific Standard Operating Procedures (SOPs), post orders, and client instructions.
• Adhere to uniform, grooming, and conduct standards.
• Participate in briefings, drills, and refresher trainings.
• Communicate effectively with fellow guards, supervisors, and control room personnel.
• Protect confidential information and company assets at all times.

Health, Safety & Risk Awareness:

• Identify safety hazards (electrical faults, spills, damaged fencing, etc.) and report promptly.
• Promote safe practices and ensure emergency equipment is unobstructed and functional.
• Support incident prevention through vigilance and risk awareness.

Requirements:

• Strong observational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to remain calm and act decisively in emergency situations.
• Physically fit with the ability to stand and patrol for extended periods.
• Physical fitness will be tested.
• Knowledge of security protocols, first aid, and self-defense techniques is an advantage.