Manager
Job summary
The Manager will oversee daily operations of the hospitality facility, ensure excellent service delivery, manage staff performance, and support business growth while maintaining high operational standards.
Job descriptions & requirements
Responsibilities:
- Supervise daily operations of the hotel/restaurant/lounge
- Manage staff schedules, performance, and discipline
- Ensure excellent guest experience and service quality
- Monitor sales, expenses, and operational efficiency
- Enforce company policies and operational standards
- Handle customer complaints and resolve issues promptly
- Coordinate with accounts, front desk, and housekeeping teams
- Prepare operational reports for management
Requirements:
- Proven experience as a Manager in the hospitality industry
- Strong leadership and people-management skills
- Excellent communication and problem-solving abilities
- Ability to work under pressure and multitask
- Must be flexible and available to work shifts, weekends, and holidays
- High level of professionalism and accountability
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